{"page":{"id":"01J3GFR3KBB4B51G6KHWRZ56B7","name":"Akua","url":"https://status.akua.la/","updated_at":"2026-10-01T12:34:08Z"},"incidents":[{"id":"01M3VQACWGXWP6HQ5BYPGJG7V7","name":"Visa clearing degraded performance","status":"identified","created_at":"2026-10-01T12:34:08Z","updated_at":"2026-10-01T12:34:08Z","impact":"minor","page_id":"01J3GFR3KBB4B51G6KHWRZ56B7","incident_updates":[{"id":"01M3VQACWGN6QMF5Q42K60W99E","body":"We are currently experiencing an issue with an external provider that is affecting the processing of Visa transactions for settlement. Card authorizations are working normally, and payments continue to be accepted. Some settlements may be delayed until the issue is resolved. Our team is working with the provider to restore normal processing and will post updates here.","created_at":"2026-10-01T12:34:08Z","display_at":"2026-10-01T12:34:08Z","incident_id":"01M3VQACWGXWP6HQ5BYPGJG7V7","status":"identified","updated_at":"2026-10-01T12:34:08Z"}]},{"id":"01M3GGW7NES6NWGYVA8RRZ3V0Q","name":"Partial outage in Mastercard rail","status":"resolved","created_at":"2026-09-27T04:09:54Z","updated_at":"2026-09-27T04:42:15Z","resolved_at":"2026-09-27T04:42:15Z","impact":"major","page_id":"01J3GFR3KBB4B51G6KHWRZ56B7","incident_updates":[{"id":"01M3GJQF3ZGV8YZSB7RG1HWPK4","body":"Issue with the provider is fully resolved","created_at":"2026-09-27T04:42:15Z","display_at":"2026-09-27T04:42:15Z","incident_id":"01M3GGW7NES6NWGYVA8RRZ3V0Q","status":"resolved","updated_at":"2026-09-27T04:42:15Z"},{"id":"01M3GHB3DCH5K0K974JZER9TN6","body":"The 3rd party provider could restablish its service and is now working as expected, team is actively monitoring.","created_at":"2026-09-27T04:18:01Z","display_at":"2026-09-27T04:18:01Z","incident_id":"01M3GGW7NES6NWGYVA8RRZ3V0Q","status":"monitoring","updated_at":"2026-09-27T04:18:01Z"},{"id":"01M3GGW7NE7YRBMKGDYEG7P9BH","body":"The team is working with Mastercard on call team to recover from the issue as fast as possible.","created_at":"2026-09-27T04:09:54Z","display_at":"2026-09-27T04:09:54Z","incident_id":"01M3GGW7NES6NWGYVA8RRZ3V0Q","status":"investigating","updated_at":"2026-09-27T04:09:54Z"}]},{"id":"01M01TR2YDJBT5EC65F9WRH0VH","name":"Mastercard Outage","status":"resolved","created_at":"2026-08-15T04:26:41Z","updated_at":"2026-08-15T05:56:34Z","resolved_at":"2026-08-15T05:56:34Z","impact":"critical","page_id":"01J3GFR3KBB4B51G6KHWRZ56B7","incident_updates":[{"id":"01M01ZWNAT721WQZE3B8MTWR1Q","body":"We have monitored and Mastercard connectivity is now fully operational","created_at":"2026-08-15T05:56:34Z","display_at":"2026-08-15T05:56:34Z","incident_id":"01M01TR2YDJBT5EC65F9WRH0VH","status":"resolved","updated_at":"2026-08-15T05:56:34Z"},{"id":"01M01YK91GPH1GGFZR53G2600S","body":"Issue is apparently fixed, we have regained connectivity against Mastercard. Our technical team is actively monitoring the recovery.","created_at":"2026-08-15T05:33:58Z","display_at":"2026-08-15T05:33:58Z","incident_id":"01M01TR2YDJBT5EC65F9WRH0VH","status":"monitoring","updated_at":"2026-08-15T05:33:58Z"},{"id":"01M01WDGRCNAGCG4T80AS56XE0","body":"Mastercard team acknowledged that it currently exists an incident in Mastercard Infrastructure. Akua technical teams are monitoring the issue and will provide updates as received.","created_at":"2026-08-15T04:55:52Z","display_at":"2026-08-15T04:55:52Z","incident_id":"01M01TR2YDJBT5EC65F9WRH0VH","status":"identified","updated_at":"2026-08-15T05:06:31Z"},{"id":"01M01TR2YDXS1T5J38QV5H10ZT","body":"We have identified errors while connecting to mastercard network.","created_at":"2026-08-15T04:26:42Z","display_at":"2026-08-15T04:26:41Z","incident_id":"01M01TR2YDJBT5EC65F9WRH0VH","status":"identified","updated_at":"2026-08-15T05:05:50Z"}]},{"id":"01KZYGH5KTKB5EW55MCJPHMG33","name":"Payments page","status":"resolved","created_at":"2026-08-13T21:30:26Z","updated_at":"2026-08-13T21:47:26Z","resolved_at":"2026-08-13T21:47:26Z","impact":"major","page_id":"01J3GFR3KBB4B51G6KHWRZ56B7","incident_updates":[{"id":"01KZYHG9V64EMDSSTMN446QQH0","body":"The issue was resolved and in the next few minutes the page will be working normally for all clients.","created_at":"2026-08-13T21:47:26Z","display_at":"2026-08-13T21:47:26Z","incident_id":"01KZYGH5KTKB5EW55MCJPHMG33","status":"resolved","updated_at":"2026-08-13T21:47:26Z"},{"id":"01KZYGH5KTJSVKGHM6KEZARDKD","body":"We're experiencing an issue loading the Payments page. Our team is currently working on the fix. ","created_at":"2026-08-13T21:30:26Z","display_at":"2026-08-13T21:30:26Z","incident_id":"01KZYGH5KTKB5EW55MCJPHMG33","status":"identified","updated_at":"2026-08-13T21:30:26Z"}]},{"id":"01KXRZZBGNZZQP7ZTAS61331ZV","name":"Degraded performance in Bre-B payment method for Colombia","status":"resolved","created_at":"2026-07-17T21:33:29Z","updated_at":"2026-07-20T12:43:40Z","resolved_at":"2026-07-18T03:00:00Z","impact":"major","page_id":"01J3GFR3KBB4B51G6KHWRZ56B7","incident_updates":[{"id":"01KXZRVCRPVAPVKQW9XVAV2ZH6","body":"Banco de la Republica has reported that the issue is fixed now.","created_at":"2026-07-20T12:43:40Z","display_at":"2026-07-18T03:00:00Z","incident_id":"01KXRZZBGNZZQP7ZTAS61331ZV","status":"resolved","updated_at":"2026-07-20T12:44:04Z"},{"id":"01KXRZZBGN9WZN23D231RK7GJ1","body":"Banco de la Republica reported an outgage. Rail is temporally disabled.","created_at":"2026-07-17T21:33:29Z","display_at":"2026-07-17T21:33:29Z","incident_id":"01KXRZZBGNZZQP7ZTAS61331ZV","status":"monitoring","updated_at":"2026-07-17T21:33:29Z"}]},{"id":"01KWMYKCXJ0X0JFNEJQFD01DHK","name":"Major outgage in authorizations","status":"resolved","created_at":"2026-07-03T21:36:49Z","updated_at":"2026-07-03T21:40:08Z","resolved_at":"2026-07-03T21:40:08Z","impact":"critical","page_id":"01J3GFR3KBB4B51G6KHWRZ56B7","incident_updates":[{"id":"01KWMYSFEBGG53G4NF9CF2KMNW","body":"We've resolved the issue and we are actively monitoring","created_at":"2026-07-03T21:40:08Z","display_at":"2026-07-03T21:40:08Z","incident_id":"01KWMYKCXJ0X0JFNEJQFD01DHK","status":"resolved","updated_at":"2026-07-03T21:40:08Z"},{"id":"01KWMYKCXJV7XHKPEWAQ7HGH9Z","body":"We have detected an issue in the authorizations processing","created_at":"2026-07-03T21:36:49Z","display_at":"2026-07-03T21:36:49Z","incident_id":"01KWMYKCXJ0X0JFNEJQFD01DHK","status":"identified","updated_at":"2026-07-03T21:36:49Z"}]},{"id":"01KSTV05AT8Z6MJ0EZADYKGEX9","name":"Payments with incorrect status in the dashboard","status":"resolved","created_at":"2026-05-29T21:42:14Z","updated_at":"2026-05-29T22:52:31Z","resolved_at":"2026-05-29T22:52:31Z","impact":"minor","page_id":"01J3GFR3KBB4B51G6KHWRZ56B7","incident_updates":[{"id":"01KSTZ0TX6HZHFVS4P9K4T24CV","body":"Issue was resolved and all the payments were resynced.","created_at":"2026-05-29T22:52:31Z","display_at":"2026-05-29T22:52:31Z","incident_id":"01KSTV05AT8Z6MJ0EZADYKGEX9","status":"resolved","updated_at":"2026-05-29T22:52:31Z"},{"id":"01KSTV05AT2FJ7NG5A3QXZCAR4","body":"We've identified desynchronization between the dashboard payment's statuses and real payment status. Team is currently working in the fix","created_at":"2026-05-29T21:42:14Z","display_at":"2026-05-29T21:42:14Z","incident_id":"01KSTV05AT8Z6MJ0EZADYKGEX9","status":"identified","updated_at":"2026-05-29T21:42:14Z"}]},{"id":"01KS9BG3D1XCGTQTNNJ30TM002","name":"Payment Processing Issues","status":"resolved","created_at":"2026-05-23T02:44:14Z","updated_at":"2026-05-23T03:22:30Z","resolved_at":"2026-05-23T03:22:30Z","impact":"minor","page_id":"01J3GFR3KBB4B51G6KHWRZ56B7","incident_updates":[{"id":"01KS9DP5GAFEQ8782NR6YJ8BT1","body":"Problem has been resolved and service is fully operational.","created_at":"2026-05-23T03:22:30Z","display_at":"2026-05-23T03:22:30Z","incident_id":"01KS9BG3D1XCGTQTNNJ30TM002","status":"resolved","updated_at":"2026-05-23T03:22:30Z"},{"id":"01KS9BG3D12T25RDE2086AHMPB","body":"**Payment Processing Issues**\nWe are currently experiencing failures in payment processing. Our team is actively investigating the issue and working on a resolution.\n\nWe will provide an update as soon as more information is available. We apologize for any inconvenience this may cause.","created_at":"2026-05-23T02:44:14Z","display_at":"2026-05-23T02:44:14Z","incident_id":"01KS9BG3D1XCGTQTNNJ30TM002","status":"investigating","updated_at":"2026-05-23T02:44:14Z"}]},{"id":"01KRPHMYCMR6PM0PQ1JQ7BVTV5","name":"Partial outgage in authorizations","status":"resolved","created_at":"2026-05-15T19:26:10Z","updated_at":"2026-05-15T19:26:10Z","resolved_at":"2026-05-15T18:10:00Z","impact":"major","page_id":"01J3GFR3KBB4B51G6KHWRZ56B7","incident_updates":[{"id":"01KRPHMYCM0115B5KFEHKFT5B7","body":"Incident resolved. Endpoint working as expected","created_at":"2026-05-15T19:26:10Z","display_at":"2026-05-15T18:10:00Z","incident_id":"01KRPHMYCMR6PM0PQ1JQ7BVTV5","status":"resolved","updated_at":"2026-05-15T19:26:10Z"},{"id":"01KRPHMYCMM3KDGBEJ46VM89W2","body":"404 Error detected in some authorizations. Specifically the /api/v1/transactions/authorizations endpoint","created_at":"2026-05-15T19:26:10Z","display_at":"2026-05-15T13:13:00Z","incident_id":"01KRPHMYCMR6PM0PQ1JQ7BVTV5","status":"identified","updated_at":"2026-05-15T19:26:10Z"}]},{"id":"01KQWAW9M0Y9HNH1SHS3EC9GS6","name":"Outgage in Dashboard Login","status":"resolved","created_at":"2026-05-05T15:07:35Z","updated_at":"2026-05-05T16:18:29Z","resolved_at":"2026-05-05T16:18:29Z","impact":"critical","page_id":"01J3GFR3KBB4B51G6KHWRZ56B7","incident_updates":[{"id":"01KQWEY3RZABTJPD3F23X4612M","body":"All login issues have been resolved","created_at":"2026-05-05T16:18:29Z","display_at":"2026-05-05T16:18:29Z","incident_id":"01KQWAW9M0Y9HNH1SHS3EC9GS6","status":"resolved","updated_at":"2026-05-05T16:18:29Z"},{"id":"01KQWEKW2G9971ERF5AQW4FG45","body":"We've implemented a fix for this. Now our team is actively monitoring the solution","created_at":"2026-05-05T16:12:54Z","display_at":"2026-05-05T16:12:54Z","incident_id":"01KQWAW9M0Y9HNH1SHS3EC9GS6","status":"monitoring","updated_at":"2026-05-05T16:12:54Z"},{"id":"01KQWAW9M0EXHXN693SRMG4TG2","body":"We have detected downtime in the dashboard login. Issue has been identified and is being patched.","created_at":"2026-05-05T15:07:35Z","display_at":"2026-05-05T15:07:35Z","incident_id":"01KQWAW9M0Y9HNH1SHS3EC9GS6","status":"identified","updated_at":"2026-05-05T15:07:35Z"}]},{"id":"01KQ7VWVJAW765W7S3WNN10400","name":"Login error","status":"resolved","created_at":"2026-04-27T16:20:57Z","updated_at":"2026-04-27T16:49:48Z","resolved_at":"2026-04-27T16:49:48Z","impact":"critical","page_id":"01J3GFR3KBB4B51G6KHWRZ56B7","incident_updates":[{"id":"01KQ7XHPBBWWC0YKTR0Q8RTRBK","body":"Problem resolved","created_at":"2026-04-27T16:49:48Z","display_at":"2026-04-27T16:49:48Z","incident_id":"01KQ7VWVJAW765W7S3WNN10400","status":"resolved","updated_at":"2026-04-27T16:49:48Z"},{"id":"01KQ7VWVJA3NYF28TET0MCV0GK","body":"We're experiencing an issue with the Login process","created_at":"2026-04-27T16:20:57Z","display_at":"2026-04-27T16:20:57Z","incident_id":"01KQ7VWVJAW765W7S3WNN10400","status":"investigating","updated_at":"2026-04-27T16:20:57Z"}]},{"id":"01KP48X5V7VHARBPQFR3RYRNR8","name":"Minor outgage in list actions in the Dashboard","status":"resolved","created_at":"2026-04-13T20:35:39Z","updated_at":"2026-04-13T21:32:04Z","resolved_at":"2026-04-13T21:32:04Z","impact":"minor","page_id":"01J3GFR3KBB4B51G6KHWRZ56B7","incident_updates":[{"id":"01KP4C4FWP8QA04AAHX8DB7AVT","body":"Our provider confirmed that the issue is now fixed","created_at":"2026-04-13T21:32:04Z","display_at":"2026-04-13T21:32:04Z","incident_id":"01KP48X5V7VHARBPQFR3RYRNR8","status":"resolved","updated_at":"2026-04-13T21:32:04Z"},{"id":"01KP48X5V77D08NSTXBJQP3TWZ","body":"A search provider that Akua uses is suffering a major outgage. This could affect you dashboard experience. Does not affect any API or criticial flow paths.","created_at":"2026-04-13T20:35:39Z","display_at":"2026-04-13T20:35:39Z","incident_id":"01KP48X5V7VHARBPQFR3RYRNR8","status":"identified","updated_at":"2026-04-13T20:35:39Z"}]},{"id":"01KHV3FNX7BF15RBNYJZ36XMMN","name":"Outgage in refunds and reversals","status":"resolved","created_at":"2026-02-19T14:04:57Z","updated_at":"2026-03-11T16:17:42Z","resolved_at":"2026-02-19T14:22:59Z","impact":"major","page_id":"01J3GFR3KBB4B51G6KHWRZ56B7","incident_updates":[{"id":"01KHW2SSQNX1C7AZPKYQD9QX2Y","body":"Fully Resolved","created_at":"2026-02-19T23:12:14Z","display_at":"2026-02-19T23:12:14Z","incident_id":"01KHV3FNX7BF15RBNYJZ36XMMN","status":"resolved","updated_at":"2026-02-19T23:12:14Z"},{"id":"01KHV4GQ8AAH22QM60GEPQYQH0","body":"Incident resolved","created_at":"2026-02-19T14:22:59Z","display_at":"2026-02-19T14:22:59Z","incident_id":"01KHV3FNX7BF15RBNYJZ36XMMN","status":"resolved","updated_at":"2026-02-19T14:22:59Z"},{"id":"01KHV3QGW8C1R0P46X9ESM0F0T","body":"We've fixed the issue and we are currently monitoring the solution","created_at":"2026-02-19T14:09:14Z","display_at":"2026-02-19T14:09:14Z","incident_id":"01KHV3FNX7BF15RBNYJZ36XMMN","status":"monitoring","updated_at":"2026-02-19T14:09:14Z"},{"id":"01KHV3FNX7WJ5HYWDW59700XND","body":"We've identified a problem in the flows for refunds and cancellations of payments. The team already identified the cause and is working to fix as soon as possible","created_at":"2026-02-19T14:04:57Z","display_at":"2026-02-19T14:04:57Z","incident_id":"01KHV3FNX7BF15RBNYJZ36XMMN","status":"identified","updated_at":"2026-02-19T14:04:57Z"}]},{"id":"01KFBX480PHW5G0G4P8NRXTTSQ","name":"Major Outgage","status":"resolved","created_at":"2026-01-19T19:53:50Z","updated_at":"2026-03-11T16:17:42Z","resolved_at":"2026-01-19T20:14:50Z","impact":"critical","page_id":"01J3GFR3KBB4B51G6KHWRZ56B7","incident_updates":[{"id":"01KFBYAP8F9EHK39Y5G3RPV0TN","body":"All APIs are now operational","created_at":"2026-01-19T20:14:50Z","display_at":"2026-01-19T20:14:50Z","incident_id":"01KFBX480PHW5G0G4P8NRXTTSQ","status":"resolved","updated_at":"2026-01-19T20:14:50Z"},{"id":"01KFBX480PR0352BR0AEM705GS","body":"Transactions timing out. We are investigating the root cause.","created_at":"2026-01-19T19:53:50Z","display_at":"2026-01-19T19:53:50Z","incident_id":"01KFBX480PHW5G0G4P8NRXTTSQ","status":"investigating","updated_at":"2026-01-19T19:53:50Z"}]},{"id":"01K810JACSPHJC6HZTG8T0QHCH","name":"Multiple services (N. Virginia) AWS","status":"resolved","created_at":"2025-10-20T14:32:26Z","updated_at":"2026-03-11T16:17:42Z","resolved_at":"2025-10-20T23:37:54Z","impact":"minor","page_id":"01J3GFR3KBB4B51G6KHWRZ56B7","incident_updates":[{"id":"01K81ZS3253QR2PM2ETN6NTCC9","body":"AWS resolved the issue","created_at":"2025-10-20T23:37:54Z","display_at":"2025-10-20T23:37:54Z","incident_id":"01K810JACSPHJC6HZTG8T0QHCH","status":"resolved","updated_at":"2025-10-20T23:37:54Z"},{"id":"01K810JACSFNFG8ZPAE94GMRZH","body":"We are experiencing intermittent service disruptions affecting multiple Akua services due to a major AWS outage in the US-EAST-1 region. AWS has confirmed significant API errors and connectivity issues affecting 72+ services.\n\n**What We Know**\n\n• **Root Cause:** DNS resolution issues in AWS US-EAST-1 affecting DynamoDB and multiple AWS services\n\n• **Impact:** Customers may experience:\n\n  • Increased latency in transaction processing\n\n  • Intermittent API timeouts\n\n  • Delayed notifications and webhooks\n\n  • Dashboard loading issues\n\n**What We're Doing**\n\n• Our engineering team is actively monitoring the situation 24/7\n\n• We have implemented automatic retries for failed requests\n\n• Critical services are being rerouted where possible\n\n• We are in direct contact with AWS support for priority resolution\n\n**AWS Recovery Progress**\n\n✅ **Resolved:** IAM, DynamoDB, S3, SQS, CloudWatch, API Gateway\n⚠️ **Still Impacted:** EC2, RDS, Lambda, EventBridge, ECS, and 50+ other services\n\nAWS is actively working on full mitigation. Most services are showing signs of recovery, though EC2 instance launches and some Lambda operations continue to experience elevated error rates.\n\n**Recommendations**\n\n• Please retry failed transactions\n\n• Critical operations may take longer than usual to complete\n\n• No action required from your end - we're handling all retries automatically\n\nWe will continue to provide updates every 30 minutes or sooner if there are significant changes.\n\nFor real-time updates, visit: [AWS Service Health Dashboard](https://health.aws.amazon.com/health/status)","created_at":"2025-10-20T14:32:26Z","display_at":"2025-10-20T14:32:26Z","incident_id":"01K810JACSPHJC6HZTG8T0QHCH","status":"monitoring","updated_at":"2025-10-20T14:32:26Z"}]},{"id":"01K6K2Y7803D0EAPRRC8YM51SS","name":"Error en pagos","status":"resolved","created_at":"2025-10-02T18:28:49Z","updated_at":"2026-03-11T16:17:42Z","resolved_at":"2025-10-02T19:31:52Z","impact":"none","page_id":"01J3GFR3KBB4B51G6KHWRZ56B7","incident_updates":[{"id":"01K6K6HNH1KEPF2VCWAATYJ4W6","body":"Bug resolved.","created_at":"2025-10-02T19:31:52Z","display_at":"2025-10-02T19:31:52Z","incident_id":"01K6K2Y7803D0EAPRRC8YM51SS","status":"resolved","updated_at":"2025-10-02T19:31:52Z"},{"id":"01K6K2Y780BMDT3CCWQ7MM04H4","body":"Error en la app de pagos","created_at":"2025-10-02T18:28:49Z","display_at":"2025-10-02T18:28:49Z","incident_id":"01K6K2Y7803D0EAPRRC8YM51SS","status":"investigating","updated_at":"2025-10-02T18:28:49Z"}]}]}